FAQ – Toto & Pal

Sizing & Fit

We recommend measuring your dog’s neck, chest, or back length depending on the product type, then comparing it with the size guide provided on each product page.

If your dog is between sizes or you’re unsure which size to choose, feel free to contact us before placing your order — we’re happy to help.

Yes. Most of our harnesses feature adjustable straps to help create a more secure and comfortable fit for everyday walks.

Please check the product description for specific adjustment details, as designs may vary slightly between collections.

Yes. Many Toto & Pal products are designed with small dogs in mind, including lightweight harnesses, collars, and leads suitable for smaller breeds.

Size availability may vary by product, so we recommend checking the individual size guide before purchasing.

Product & Care

Yes. Selected collections include matching collars, harnesses, leads, and accessories designed to complement each other for a coordinated everyday look.

Availability may vary depending on stock levels and collection releases.

To help keep your items looking their best, we recommend gentle cleaning and regular care.

Please refer to the care instructions included with each product before washing or storing. If you’re unsure about caring for a specific item, feel free to contact us.

Shipping & Returns

All orders are shipped from the United Kingdom by Bow Wow London, the official UK retailer of Toto & Pal.

Orders are usually processed within 1–3 working days.

Delivery times may vary depending on your location and the shipping method selected at checkout. You’ll receive a confirmation email with tracking details once your order has been dispatched.

You can find more detailed shipping information in our Shipping Policy.

Yes. We accept returns on unused items in their original condition within the return period outlined in our Returns Policy.

For hygiene and safety reasons, certain items may not be eligible for return. If you need help with a return or exchange, please contact us before sending your item back.

For more information about returns and exchanges, please refer to our Returns Policy.